Country St. Vincent and the Grenadines
Project Title Training Needs Assessment for the Tourism Sector in St. Vincent and the Grenadines
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Key Topics:

Tourism Sector Development, Institutional Strengthening, Training Needs Analysis / Assessment (TNA), Human Resources Development (HRD), Vocational Education and Training (VET)


Project Description and Objectives:

The SVG Government will intensify its efforts of diversifying the economy by focusing on tourism development as a source of income, creation of jobs and other socio-economic benefits for the country. In this respect, the overall training needs in the tourism sector have to be assessed in detail, so that they can be quantified for the various areas and levels. To this end, the purpose of this project is to support the SVG Government in the development of tourism through a thorough and professional assessment of the qualitative and quantitative needs for training and education in the tourism sector, allowing for the implementation of target oriented human resources development in different areas and at required skills levels.


The objectives of the project are to provide comprehensive and detailed information on the training needs in SVG’s tourism sector through a:

  • Detailed assessment of quantitative and qualitative training needs for the tourism sector in SVG for the period to 2020;
  • Practical recommendations outlining the implementation of tailored training in tourism.


The information gained from this training needs assessment will be required for the overall tourism planning and development including the establishment of a hospitality training institute.


Services Provided:

Assessment of present training activities in the SVG tourism sector:

  • Volume and structure of employment (number and qualifications of employees, formal and informal sector, education and qualification levels, productivity aspects, locals vs. expatriates, competition with other sectors, migration and gender aspects, sector image, staff turnover, career aspects);
  • Training in public sector (policy and plans; training institutions; skills areas and levels; standards of certification, regional & international cooperation; tourism awareness programmes at schools or media);
  • Training in private sector (type, structure and standards; on-the-job training; upgrading and refresher courses; special courses; management and supervisory courses);
  • Training and certification in informal and ancillary tourism sector, e.g. tour guides, taxi drivers.


Assessment of training needs in the SVG tourism sector:

  • Analysis of present situation (SWOT Analysis incl. quantitative and qualitative bottlenecks and constraints);
  • Tourism growth scenarios (accommodation capacity development projections in short, medium and long term; cruise ship and yacht business development, tourism growth implications for population and labour force requirements);
  • Assessment of training requirements per area (e.g. accommodation sector, restaurant & catering, ground operating, tour guiding, tourist related transportation, information & guest relations); per skill levels (basic and medium level, senior and supervisory level, management level); and per type of training (vocational training, on-the-job training, apprenticeship programmes, upgrading and refresher courses, speciality courses, e.g. languages, safety/sanitation, service attitude & customer care, work ethics, time & stress management);
  • Quantification of training needs according to expected growth, staff turnover and productivity levels (up to 2020).


Development of options for training in the tourism sector, including preliminary cost estimates:

  • Segmentation of categories according to areas, skill levels, duration and implementation of training;
  • Improvement of existing training institutions and establishment of Hospitality Training Institute;
  • On-the-job training and training abroad;


Preparation of ToRs for the feasibility studies of the relevant and agreed options incl.:

  • Required infrastructure and process for establishment of training facilities, incl. concept design and planning documents as well as supervision for construction/renovation;
  • Institutional framework for tourism-related training (responsibilities, organisation, sectoral cooperation, certification, regional and international cooperation);
  • Structured training programme(s) for tourism sector incl. curricula, training staff and technical requirements;
  • Financial requirements for the implementation of training programmes;
  • Aspects of technical and financial sustainability for each option.